Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

What are the check-in and check-out times at HGV Tagaytay?

Check-in at HGV Tagaytay is from 3:00 PM, and check-out is until 12:00 PM.

What is the Refund Policy?

NO Refund policy, but we are happy to rebook you at your most convenient date.

Can HGV Tagaytay offer full on-board arrangements?

Yes, we are happy to discuss your preferred arrangement (Small gatherings like wedding, Birthdays, Family reunions,etc)